Gear rack
-
- 1 Star Elite Contributing Member
- Posts: 25
- Joined: Tue Oct 27, 2020 1:08 pm
- Location: Minot, ND
Re: Gear rack
Best Place is to go directly to Lincoln Electric.
Bodor 12KW Laser Tabe (8'X20')
Lincoln Accumove 3
Hypertherm Powermax 1650
7'x20' Table (plasma and torch)
Mobile Welding (Miller Big 40)
Magnetic Particle and Liquid Dye Testing (Level II)
Lincoln Accumove 3
Hypertherm Powermax 1650
7'x20' Table (plasma and torch)
Mobile Welding (Miller Big 40)
Magnetic Particle and Liquid Dye Testing (Level II)
-
- 6 Star Elite Contributing Member
- Posts: 8842
- Joined: Thu Sep 21, 2017 5:22 pm
- Location: Tucson, Arizona
- Contact:
Re: Gear rack
You currently do not have access to download this file.
To gain download access for DXF, SVG & other files Click Here
-
- 1/2 Star Member
- Posts: 8
- Joined: Tue Feb 15, 2011 8:33 am
Re: Gear rack
I ordered two 61 inch gear racks and one spur gear from torchmate, when I got the order there was only one gear rack and the spur gear. Torchmate is blaming UPS.
UPS said torchmate as the shipper has to make a claim. So I 'am out one gear rack.
UPS said torchmate as the shipper has to make a claim. So I 'am out one gear rack.
- djreiswig
- 4.5 Star Elite Contributing Member
- Posts: 1952
- Joined: Thu Nov 19, 2015 10:02 pm
- Location: SE Nebraska
Re: Gear rack
Was the package torn open when you received it? If it was, then they need to file a claim. Then, hopefully they will make it right either way.
2014 Bulltear (StarLab) 4x8
C&CNC EtherCut
Mach3, SheetCam, Draftsight
Hypertherm PM65
Oxy/Acetylene Flame Torch
Pneumatic Plate Marker, Ohmic, 10 inch Rotary Chuck (in progress)
C&CNC EtherCut
Mach3, SheetCam, Draftsight
Hypertherm PM65
Oxy/Acetylene Flame Torch
Pneumatic Plate Marker, Ohmic, 10 inch Rotary Chuck (in progress)
-
- 6 Star Elite Contributing Member
- Posts: 8842
- Joined: Thu Sep 21, 2017 5:22 pm
- Location: Tucson, Arizona
- Contact:
Re: Gear rack
Yes - even if the package was damaged in shipping by UPS, the original shipper (Torchmate) will need to file the claim. Most shippers (myself included) insure to value to protect against damage or loss. In a case like yours, it is always best to take photos of the shipping box (if damaged) as these serve as proof and are often required by the insurer in order to successfully complete a claim. If there was no damage to the box and they actually did not pack the second rack, then Torchmate should and most likely make it right.
Also most shippers weigh the outgoing packages to calculate the shipping cost before creating the shipping label and turning the package over to UPS. UPS will have a record of the weight, and if the package you received had a recorded weighed less than the actual weight would be for qty. 2 gear racks plus the spur gear, then that fact would be additional evidence of a mistake on the part of the Torchmate shipping department.
David
-
- 1/2 Star Member
- Posts: 8
- Joined: Tue Feb 15, 2011 8:33 am
Re: Gear rack
I can’t find a weight from UPS. Sent photos to Torchmate they said that UPS damaged the shipment then taped up the cardboard tube as torchmate only uses nails and screws on there shipments. I was hoping that someone knows where I can get a gear rack beside Torchmate.
-
- 2 Star Member
- Posts: 71
- Joined: Wed May 13, 2020 4:23 pm
Re: Gear rack
Ran across this a while back, but know nothing about them.
http://www.automation4less.com/rack_pinion.htm
Scott
http://www.automation4less.com/rack_pinion.htm
Scott
-
- 6 Star Elite Contributing Member
- Posts: 8842
- Joined: Thu Sep 21, 2017 5:22 pm
- Location: Tucson, Arizona
- Contact:
Re: Gear rack
Regardless of the fault (UPS or Torchmate) Torchmate is responsible for insuring the shipment and filing an insurance claim to reach a settlement and ship you a replacement (or partial refund) at no expense to you. Believe me - I have been thru this many times.
David
David
- djreiswig
- 4.5 Star Elite Contributing Member
- Posts: 1952
- Joined: Thu Nov 19, 2015 10:02 pm
- Location: SE Nebraska
Re: Gear rack
Search the tracking number on ups site. I think it should show the weight.
2014 Bulltear (StarLab) 4x8
C&CNC EtherCut
Mach3, SheetCam, Draftsight
Hypertherm PM65
Oxy/Acetylene Flame Torch
Pneumatic Plate Marker, Ohmic, 10 inch Rotary Chuck (in progress)
C&CNC EtherCut
Mach3, SheetCam, Draftsight
Hypertherm PM65
Oxy/Acetylene Flame Torch
Pneumatic Plate Marker, Ohmic, 10 inch Rotary Chuck (in progress)
-
- 1/2 Star Member
- Posts: 8
- Joined: Tue Feb 15, 2011 8:33 am
Re: Gear rack
I just ordered another gear rack from Torchmate. I hope I get it this time.
-
- 1 Star Member
- Posts: 20
- Joined: Sun May 24, 2020 10:13 pm
Re: Gear rack
i would have canceled the payment on your card i had to do this with truck parts because the package was open when i got it and parts were missing they kinda told me well sorry about your luck and i said well i am sorry for your luck cause i am not paying for parts and service you didn't deliver. So i don't have to pay. Its not my fault you put a metal piece in a soft paper package. They changed there tune
-
- 3 Star Member
- Posts: 271
- Joined: Thu Jul 19, 2012 3:36 am
Re: Gear rack
For sure, cancel the payment with your credit card. That always gets them providing you with some attention to resolve the issue.